Patient Service Specialist

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Role Summary:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

· Monitoring and reacting to patient feedback

· Monitoring the flow of patients and directing as appropriate

· Answering and attending to all telephone calls in a timely manner

· Responding to queries in accordance with the privacy policy

· Having a breadth of service knowledge to respond to patient queries

· Providing support to Physicians and other internal customers, as required

· Assist with patient questions regarding billing and insurance payments

· Maintenance and improvement of the patients’ waiting room

· Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization

· Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

· Scheduling Physician appointments with regard to availability & appropriate timeframes

· Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit

· Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments

· Registering new patients in a timely manner and ensuring the accuracy of personal and billing details

· Ensuring all documentation and correspondence required for the consultations appointment is registered

· Creating referring doctor records as required

· Following up on referrals

· Document management

Qualifications

· High School Diploma or equivalent

· Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.

· Handle and resolve urgent matters and time critical medical appointments

· Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.

· Proven experience to work effectively both independently and in a team environment.

· Knowledge of patient billing systems and related funding mechanisms.

· Ability to use clinical administration systems, as well as Microsoft Office software

· Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.

· Flexible approach to work