Patient Services Representative

Reports To: Office Manager

Employee Status: Non-Exempt (Regarding Overtime)

Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide a variety of service functions.

Essential Functions

• Represent PC&HC to the patients in a courteous and professional manner. Provide prompt, efficient and accurate patient service.
• Greet, assist and direct patients appropriately.
• Assist patients in making appointments with assigned provider.
• Assist in Call Center by answering telephone, screens calls, provides information to patients and other callers as directed.
• Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs.
• Treat all patient information confidentially and in accordance with established HIPAA regulations.
• Make patient appointments in accordance with PC&HC scheduling guidelines.
• Register patients, obtain and enter all necessary demographic and insurance related information needed as record for registration and billing of all patients’ visits.
• Coordinate information from patients to ensure accurate billing and maximum reimbursement.
• Establish a new electronic patient account/record and accurately enters all patient information into the computer system according to established procedures.
• Update and correct patient account information in the computer system during each visit.
• Ensure new and updated documentation is filed in the medical record.
• Medical Record administration.
• Verify insurance coverage eligibility prior to the provision of services according to established procedures.
• Inform patient of and collect co-pays and deductibles prior to scheduled services.
• Prepare and issues receipts, process credit card payments.
• Provide information on account status.
• Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
• Maintain a work area that reflects a professional environment at all times.

Marginal Functions

• Assist in the opening and closing security procedures of the building.
• Fill-in for absenteeism, including at other PC&HC locations.
• Perform all other duties as required or assigned.