Patient Support Representative

JOB SUMMARY:

Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES:

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.
• Returning client, provider and third party calls in a timely manner.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Provide a welcoming first impression of the organization.
• Client check in and complete full registration process.
• Experience with verifying client insurance is preferred but not required.
• Collecting payments.
• Verifying insurance information.