Patient Support Specialist

Job Description: Patient Support Specialist

Job Type: Full-Time

Key Duties Include:

· Greet clients and visitors in a warm, professional, and respectful manner

· Schedule, confirm, and manage client appointments using the practice’s scheduling software

· Verify the integrity and completeness of patient medical records and demographic information

· Verify patient insurance benefits

· Initiate and complete prior authorization for medications, procedures and services

· Initiates patient assistance program renewals for additional patient benefits

· Collects copays and patient balances accurately

· Communicate effectively with clinicians, billing staff and other team members

· Support administrative tasks such as scanning, filing, and handling correspondence

· Take incoming and make outgoing calls as needed and return voicemails

· Transcribe medication refill requests

· Create, receive, process and upload outside lab reports to patient record

· Coordinates treatments for TMS and Spravato patients

· Informs patients of financial obligations and deductibles related to treatments and services per individual plan

· Educate patients on Spravato/TMS treatment, procedures, and guidelines

· Performs authorization renewals for TMS and Spravato patients

· Maintains client confidentiality in compliance with HIPAA regulations

· Assists with TMS treatments as needed

· Follow-up on potential leads for service-line

· All other duties as assigned

This position is in an office setting and frequently interacts with clients and staff. Must be able sit, stand, and use a computer for extended periods of time.

Education: High School Diploma

Experience: 3 years healthcare; 1 year specialized experience performing prior authorizations for medications, services or treatments in a healthcare setting