PC Fixology - Service Advisor

The Service Advisor should provide estimated cost analysis of automotive repairs through effective communication with customers, determine the services necessary, predict the time needed for completion and stay inconstant communication with the customer during the repair process.

• Prepare service estimates, sells repair services and conducts follow-ups regarding unsold services and customer inquiries.
• Schedule appointments, answer phones and collect funds for services performed.
• Open job document regarding customer repairs need, take sign from customer on the job and follow up with the workshop team leader all repair need for customer in the car.
• Maintain & control strong records for all materials movements. (According to locations assigned)
• Revise the order in which parts are added on the system to speed up the adding process. (According to location Assigned)
• Record in computer the repairs carried out, time on/off and standard time by feeding the operation number. (According to location Assigned )
• Handle the customers that have any complaints from the service to achieve customer satisfaction.
• Ability to effectively communicate with customers regarding services recommended and performed.