PC Service Spare Parts Operation Specialist

The Operation Sales Representative should assist the workshop with whatever they need inside the service center.

• Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.
• Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts and ensures order delivery to the customer on the promised date.
• Achieve and maintain high CSI rating.
• Achieve monthly and annual sales and profit target.
• Attend cash ــ customers to fulfill their requirements by supplying correct spare parts.
• Follow up the WIP report status to ensure that no vehicles are waiting for parts.
• Receive customer enquiries and identify the correct part numbers using the parts catalogues.
• Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse and other branches.
• Ensure stock accuracy of fast move parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse.