People & Culture Manager

Job Duties Include:

• Build strong relationships with colleagues and leaders through a visible presence across the hotel
• Serve as a trusted partner on employee relations, workplace concerns, and team success
• Coach leaders to create engaging, inclusive, and high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Fairmont standards and BC employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
• Proven success supporting employee relations and coaching leaders
• Excellent communication skills with the ability to build trust at all levels
• Sound judgment and discretion when handling confidential matters
• Organized, solutions-focused, and comfortable working in a fast-paced operation
• Passionate about engagement, culture, and creating exceptional colleague experiences

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.