People Experience Support Lead
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Description
- Demonstrated ability to effectively plan, prioritise, and manage workloads while ensuring consistent service delivery and team performance
- Proven experience in the Rewards function within a People Experience, HR Operations, or HR Shared Services environment, with a strong understanding of compensation, benefits, and employee rewards processes
- Strong operational leadership skills with the ability to provide clear day-to-day direction and coordinate team coverage and priorities
- Sound judgment and decision-making capability, with the confidence to make timely, balanced decisions and escalate issues when appropriate
- Proven problem-solving skills, including the ability to identify root causes and implement practical, sustainable solutions
- Experience leading, coaching, and developing team members through effective feedback, guidance, and capability building
- Strong attention to detail with a commitment to quality, process adherence, risk management, confidentiality, and operational controls
- Excellent communication and stakeholder management skills, with the ability to build credibility, influence outcomes, and represent the team effectively
- Data-driven mindset with experience leveraging operational metrics to identify trends, drive continuous improvement, and adapt effectively to changing priorities and business demands.