People Operations Manager

Position Summary:

The People Operations Manager is responsible for overseeing and managing all HR functions within the organization. This role ensures the seamless operation of HR processes, fosters a positive work environment, supports employee development, and enhances the overall employee experience. The manager also ensures compliance with labor laws and develops HR initiatives that align with the company’s business strategy. Additionally, the People Operations Manager is responsible for reviewing, developing, and implementing HR policies and systems to improve organizational operations and overall effectiveness.

Key Responsibilities:

· Employee Relations and Mediation: Serve as an intermediary between management and employees, addressing inquiries, interpreting contracts, and resolving workplace issues.

· Interdepartmental Liaison: Facilitate communication and function between departments and groups to enhance overall operations.

· HR Management: Oversee daily HR activities, including hiring, compensation, labor relations, and employee relations. Develop and administer HR policies and maintain the employee handbook.

· Strategic HR Initiatives: Implement strategic policy and system improvements to enhance organizational effectiveness. Foster a positive workplace culture to attract and retain top talent, contributing to organizational success.

· Benefits: Assist in the selection of the benefits and take part in discussion to change or explore new benefits opportunities to keep the company competitive in the market. Administer benefits, address claims, and communicate benefit information to employees.

· Conflict Resolution and Compliance: Manage complex employee relations issues, implement conflict resolution strategies, and ensure compliance with employment laws and regulations.

· Job Evaluation, Recruitment and Onboarding: Manage full cycle recruiting initiatives including organizational design, sourcing, job postings, recruiting, and exceptional on-boarding while continually assessing processes and tools to improve recruitment in all departments. Monitor recruiting effectiveness related to cost, timeliness, quality, and retention

· Talent Pipeline Management: Engage with educational institutions and professional groups to maintain a continuous talent pipeline.

· Staffing and Disciplinary Actions: Handle staffing challenges, including disputes, terminations, and disciplinary actions.

· Employee incident/accident support: Function as an emergency driver, take first aid course, administer drug testing.

· Training and Development: Identify with managers training needs for themselves and their staff, manage training programs, and provide coaching and mentoring to enhance employee skills. Take part in continued education and training in HR related topics.

· Performance Management: Work with your HR staff to monitor and revise the performance evaluations with the managers for their staff, assist managers with disciplinary actions and performance improvement plans.

· Policy Advisory and Legal Compliance: Advise managers on policy matters, ethical and legal obligations, and participate in or prepare staff for personnel-related hearings.

· Operational Efficiency: Assist in evaluating departmental performance and recommend policies and procedures to improve efficiency and service delivery.

· Regulatory Compliance and Reporting: Maintain compliance with federal, state, and local employment laws, manage HR records, and ensure all required reports and filings are accurate and timely.

· Special Projects: Undertake special projects as needed to support the HR department's objectives.

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving capabilities.
• Experience in administration of benefits and assist in the election or change in benefits and providing new benefit ideas to remain a competitive employer in the market
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, production methods and coordination of people and resources.
• Knowledge of human behavior and performance: individual differences in ability, personality, and interest, learning and motivation methods. Monitor/assess the performance of individuals to make improvements or take corrective action.
• Knowledge of principles and procedures for personnel recruitment, selections, hiring, training, and discharge.
• Knowledge of principles and methods for teaching and instruction for individuals and groups and the measurement of training effects.
• Strategic thinking with the ability to formulate business plans.
• Proven leadership qualities, with effective team management and building skills.
• Knowledge of business and management principles, human behavior and performance, and training methods.
• Understanding employment laws and recruitment practices.
• Proficiency in Microsoft Office, excel, presentation software and the ability to learn new software and HRIS systems.
• Experience in recruitment, employee relations, performance management, and HR compliance
• Ability to maintain confidentiality and manage sensitive information.
• Ability to develop specific goals and plans to prioritize, organize, and accomplish your work.
• Effective multitasking in a dynamic team environment.
• Ability to work in a busy team environment and be able to handle stress

Job Requirements:

• Ability to work alternative hours when needed (Manufacturing shifts are 24/5).
• Travel- required during mergers and acquisitions for transitioning and onboarding new employees. Travel will be required with growth to service multiple locations.

Company Policies and Additional Requirements:

1. Continually practice safety procedures and policies to protect yourself, others and company owned property.

2. Practice civility in all aspects of your job by actively listening, hearing, and working together with co-workers, vendors, and managers and by resolving issues respectfully and professionally in a civil manner.

3. Comply with company rules, policies, and procedures.

4. Seek guidance from your manager before performing an unfamiliar task or assignment.

5. Complete job tasks efficiently, timely and accurately according to SOPs (Standard Operating Procedures), job aids and based on job function.

6. Maintain work area (e.g., materials, stock areas, desks, floors, shelves, counters, etc.) in a safe, clean, organized, and efficient manner.

7. Must show up for work on time and be willing to work occasional overtime as required (with adequate notice from management).

8. Demonstrate reliable attendance, limited lateness or call outs.

9. Must have reliable transportation to and from work.

10. Willingness to learn other jobs.

11. Perform other job-related duties or responsibilities when requested or required whether specifically mentioned in job description.

12. Willing to work with others in a team environment.

Company Policies and Additional Requirements:
1. Continually practice safety procedures and policies to protect yourself, others and company owned property.
2. Practice civility in all aspects of your job by actively listening, hearing, and working together with co-workers, vendors, and managers and by resolving issues respectfully and professionally in a civil manner.
3. Comply with company rules, policies, and procedures.
4. Seek guidance from your manager before performing an unfamiliar task or assignment.
5. Complete job tasks efficiently, timely and accurately according to SOPs (Standard Operating Procedures), job aids and based on job function.
6. Maintain work area (e.g., materials, stock areas, desks, floors, shelves, counters, etc.) in a safe, clean, organized, and efficient manner.
7. Must show up for work on time and be willing to work occasional overtime as required (with adequate notice from management).
8. Demonstrate reliable attendance, limited lateness or call outs.
9. Must have reliable transportation to and from work.
10. Willingness to learn other jobs.
11. Perform other job-related duties or responsibilities when requested or required whether specifically mentioned in job description.
12. Willing to work with others in a team environment.
Experience and Education:
• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Advanced degrees or certifications such as SHRM or PHR are preferred.
• Proficiency in HR Software and Microsoft Office Suite
• 6+ years of Human Resources experience including a minimum of 5 years’ experience leading all aspects of HR in a manufacturing environment.