People Partner Lead CX
You will partner with Customer Experience leaders on talent strategy, workforce planning, and organizational design, lead complex talent conversations, manage and develop two People Partners, analyze People data, operationalize talent programs, and execute organizational changes.
Responsibilities
- Build partnerships with the CX Senior Leadership Team
- Drive decisions on talent strategy, workforce planning, and organizational design
- Lead performance and organizational change conversations
- Develop two People Partners
- Synthesize attrition, engagement, absenteeism, and employee relations data
- Build scalable People processes and playbooks
- Operationalize performance, calibration, promotion, and enablement programs
- Reinforce performance standards and accountability
- Liaise between CX and the broader People team
- Execute organizational changes end to end
- Update Workday and enable leaders through transitions
Requirements
- 10+ years of HRBP or People Partner experience
- Experience supporting large operational or customer-facing organizations
- Prior people management experience
- Experience developing and coaching a team of People Partners
- End-to-end program ownership
- Experience executing complex People work
- People data analysis skills
- Organizational design experience
- Ability to operate in ambiguity
- Sound judgment
- Experience using AI for People work
Benefits
- Equity (RSUs)
- Hybrid work