Performance and Quality - Senior Specialist
Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a Performance & Quality senior specialist, you’ll join a collaborative and forward-thinking team based in Milano. Together, we work on process & quality in Supply Chain team,
About Your Future Role
In this position, you will:
- Monitor the quality of all activities within the logistics service supply chain, both internally and through 3PLs and service providers;
- Implement and monitor all KPI reporting and control tools related to processes managed by the logistics outsourcer;
- Calculate and issue penalties for non-compliance with SLAs;
- Share results with all internal stakeholders and suppliers, collaborating on continuous performance and quality improvement by establishing continuous improvement plans;
- Understand the needs and requirements of our customers, as well as the characteristics of products and services, to implement process changes that positively impact the customer experience;
- Coordinate and be responsible for the quality control process of products and services within the operational chain, implementing changes and improvements to improve quality and studying prevention models to contribute to continuous improvement and operational effectiveness;
- Manage cost control and inventory assessment, monitoring industry metrics.
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
- Experience in managing quality control processes for products and/or services;
- Extensive knowledge of economic/performance control procedures, quality measurement and relevant standards;
- Strong mathematical skills and working knowledge of statistical methods, reporting and data analysis;
- Good knowledge of the Microsoft Office suite;
- Advanced English communication skills (written and spoken).
Bonus Skills:
- Experience in the electronics logistics industry;
- Experience with AI tools
Even if you don’t check every box, your unique potential and willingness to learn could set you apart.
What’s in it for You?
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential.
Discover Life at Nexi
We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!