Personal Banker
Posted Updated
Description
<div>Responsibilities1. Account Opening & Maintenance:</div><div> Run the processes for account opening, account maintenance & account closure related formalities as per YBL process</div><div> Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.</div><div> Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)</div><div> Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required</div><div> Maintain strict vigilance on the quality of forms and documentation provided</div><div> Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.</div><div> </div><div>2. Transactions Related:</div><div> Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer. </div><div> Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations</div><div> Ensure strong monitoring of all transactions</div><div> </div><div>3. Service & Quality:</div><div> Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.</div><div> Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency</div><div> Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.</div><div> Play a pro-active role in new products, processes or systems roll out impacting the clients</div><div> Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. </div><div> Ensuring collection of CSS forms on periodic basis and sent to NOC.</div><div> Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.</div><div>4. Audit & Compliance:</div><div> Responsible to follow all process, policies as per guidelines & audit rating of the branch</div><div> Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective</div><div> Attend to any audit findings and resolve them immediately as applicable</div><div> </div><div>5. Others:</div><div> Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office</div><div> Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.</div><div> Manage Local Vendors /agency relationships to ensure smooth execution of transaction</div><div> Responsible for Branch upkeep & maintenance and control over the cost</div><div> Must be thorough with banking processes, regulations & guidelines across</div><div> retail products.</div><div> Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets</div><div>Expected CandidateAge: Minimum 21 to Maximum 28 years</div><div>Profile</div><div> Education:</div><div> Graduate, (Post Graduate preferred)</div><div> AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage</div><div><br></div>