Personal Banker
Posted Updated
Description
<div>Responsibilities1. Account Opening & Maintenance:</div><div>ü Run the processes for account opening, account maintenance & account closure related formalities as per YBL process</div><div>ü Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.</div><div>ü Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)</div><div>ü Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required</div><div>ü Maintain strict vigilance on the quality of forms and documentation provided</div><div>ü Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.</div><div></div><div>2. Transactions Related:</div><div>ü Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer. </div><div>ü Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations</div><div>ü Ensure strong monitoring of all transactions</div><div></div><div>3. Service & Quality:</div><div>ü Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.</div><div>ü Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency</div><div>ü Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.</div><div>ü Play a pro-active role in new products, processes or systems roll out impacting the clients</div><div>ü Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction. </div><div>ü Ensuring collection of CSS forms on periodic basis and sent to NOC.</div><div>ü Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.</div><div>4. Audit & Compliance:</div><div>ü Responsible to follow all process, policies as per guidelines & audit rating of the branch</div><div>ü Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective</div><div>ü Attend to any audit findings and resolve them immediately as applicable</div><div></div><div>5. Others:</div><div>ü Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office</div><div>ü Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.</div><div>ü Manage Local Vendors /agency relationships to ensure smooth execution of transaction</div><div>ü Responsible for Branch upkeep & maintenance and control over the cost</div><div>ü Must be thorough with banking processes, regulations & guidelines across</div><div>ü retail products.</div><div>ü Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets</div><div>Expected CandidateAge: Minimum 21 to Maximum 28 years</div><div>Profile</div><div>Education:</div><div>ü Graduate, (Post Graduate preferred)</div><div>ü AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage</div><div>Past Experience:</div><div>ü 1-6 years of work experience in Banking or Financial Services</div><div>Other Aspects / Skills:-</div><div>ü Should be very proficient with use of Banking Software Systems</div><div>ü Should score at least 6 on 10 in proficiency with MS Excel and Communication skills</div><div>ü Overall Personality Must be Good & befitting the stature of the role</div><div>ü Must be a person who has strong sense of personal accountability, takes initiative & has tremendous positive energy/enthusiasm</div><div>ü Ability to balance various priorities & accomplish multiple tasks in parallel</div><div><br></div>