Personal Banker
Posted Updated
Description
<div>Responsibilities 1. Account Opening & Maintenance:</div><div> Run the processes for account opening, account maintenance & account </div><div>closure related formalities as per YBL process</div><div> Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s </div><div>delivery standards are met in achieving total customer satisfaction. e.g. timely </div><div>checking of account opening documentation, opening of Accounts etc.</div><div> Ensure adherence to process & documentation standards </div><div>(e.g.,forms/checklists, welcome calling, approvals, etc.)</div><div> Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. </div><div>where required</div><div> Maintain strict vigilance on the quality of forms and documentation provided</div><div> Ensure timely follow up with Sales RMs of all BUs for resolution of any </div><div>outstanding deferrals.</div><div>2. Transactions Related:</div><div> Ensure proper scrutiny of all transactional documents submitted by the </div><div>customer vis-à-vis branch checklist to ensure all that all necessary documents are </div><div>submitted by the customer. </div><div> Address all transaction related enquiries i.e. pre, during & post transaction </div><div>processing & escalations</div><div> Ensure strong monitoring of all transactions</div><div>3. Service & Quality:</div><div> Ensure that all people, process, data & systems in the branch are well attended </div><div>to deliver consistent & superior levels of service to all customers.</div><div> Ensure that adequate records & data pertaining to customer queries and </div><div>complaints is maintained & analysed for achieving greater process efficiency</div><div> Ensure daily / weekly monitoring & analyses of various data points & reports </div><div>that have bearing on Customer Service & process adherence.</div><div> Play a pro-active role in new products, processes or systems roll out impacting </div><div>the clients</div><div> Coordinate with relationship managers and meet / interact with key clients on </div><div>a periodic basis to stock take on service levels and customer satisfaction. </div><div> Ensuring collection of CSS forms on periodic basis and sent to NOC.</div><div> Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set </div><div>quality parameters conforming to the standards.</div><div>4. Audit & Compliance:</div><div> Responsible to follow all process, policies as per guidelines & audit rating of </div><div>the branch</div><div> Ensure comprehensive compliance with all internal, regulatory and statutory </div><div>requirements as relevant for various product and services from a branch </div><div>perspective</div><div> Attend to any audit findings and resolve them immediately as applicable</div><div>5. Others:</div><div> Maintain highest levels of discipline (punctuality, attendance, grooming </div><div>standards etc) in the office</div><div> Ensure timely escalation of issues that is impacting business and possible </div><div>solutions to address the concerns to the BSDL.</div><div> Manage Local Vendors /agency relationships to ensure smooth execution of </div><div>transaction</div><div> Responsible for Branch upkeep & maintenance and control over the cost</div><div> Must be thorough with banking processes, regulations & guidelines across</div><div> retail products.</div><div> Comply with bank policies and procedures to ensure safety and security of </div><div>bank's and customer's assets</div><div>Expected </div><div>Candidate</div><div>Age: Minimum 21 to Maximum 28 years</div><div>Profile</div><div>Education:</div><div> Graduate, (Post Graduate preferred)</div><div> AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an </div><div>added advantage</div><div>Past Experience:</div><div> 1-6 years of work experience in Banking or Financial Services</div><div>Other Aspects / Skills:-</div><div> Should be very proficient with use of Banking Software Systems</div><div> Should score at least 6 on 10 in proficiency with MS Excel and Communication </div><div>skills</div><div> Overall Personality Must be Good & befitting the stature of the role</div><div> Must be a person who has strong sense of personal accountability, takes </div><div>initiative & has tremendous positive energy/enthusiasm</div><div> Ability to balance various priorities & accomplish multiple tasks in parallel</div>