Personal Concierge (Overnight) - Waldorf Astoria Beverly Hills
Description
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Personal Concierge to join the Front Office Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Ambassador, you’re not just ensuring an elevated arrival and departure experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
- Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
- Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
- Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
- Remain calm and alert: Maintain poise during high-traffic or emergency situations
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.