Personal Lines Account Manager
Deland, Gibson Personal Lines Account Manager
Deland, Gibson is a well-established, Five Star Accredited Insurance Agency and proud recipient of the 2024 Silver Winner – Best Agencies to Work For (East) by Insurance Journal. We are committed to delivering exceptional client service while fostering a collaborative and supportive work environment.
We are seeking a Personal Lines Account Manager to join our team. In this role, you will serve as a trusted advisor to clients- helping them protect what matters most through proactive service, thoughtful guidance, and strong relationship management.
As an integral member of our Personal Lines team, the Account Manager will manage a portfolio of clients, providing day-to-day service, coverage guidance, and risk management support. This role is ideal for someone who is detail-oriented, client-focused, and thrives in a team-based environment.
Office Location Openings: Franklin, Worcester, Dennis Port, Westwood, Wellesley & Duxbury
WHAT YOU'LL DO:
- Manage the day-to-day service needs of a Personal Lines client portfolio
- Advise clients on appropriate insurance coverages, policy changes, and risk reduction strategies
- Proactively identify coverage gaps and recommend solutions aligned with client needs
- Build and maintain strong relationships with clients, insurance carriers, and internal team members
- Market accounts and work closely with carrier partners to secure competitive coverage options
- Ensure accurate and timely data entry, policy processing, and documentation within agency systems
- Respond promptly to client inquiries, policy changes, renewals, and claims support needs
- Support retention efforts through consistent communication and high-quality service
- Contribute to team goals and support the agency’s mission, values, and strategic initiatives
WHAT YOU BRING:
- 2+ years of experience in Personal Lines insurance (agency experience preferred)
- Active Property & Casualty license
- Strong knowledge of Personal Lines coverages (home, auto, umbrella, etc.)
- Excellent communication and relationship-building skills
- Highly organized with strong attention to detail and accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with agency management systems and standard business tools
- Familiarity with Applied Epic preferred
WHY DELAND, GIBSON
We're early adopters of new technology and AI-driven tools, but we're also the agency where a real person picks up the phone when a client calls- we believe both matter. Good ideas don't get lost here: when you see a smarter way to manage renewals or serve a client, we listen, and if it works, it becomes how we do business. You'll have direct access to agency leadership, real opportunities to grow into new responsibilities, and a team that shows up for each other- not because they have to, but because that's how we work.
BENEFITS
- Hybrid schedule option, plus Summer Fridays and extended holiday weekends
- Comprehensive PTO - paid vacation, holidays, and sick time, plus parental leave
- Health, dental, and vision insurance, and a 401(k) retirement plan
- DG University: ongoing training, support for insurance designations, and continuing education
- Employee-led committees- Giving, Social, Client Experience, & Technology
About Deland, Gibson:
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.