Personal Shopper and Stylist

About Us

Bal Harbour Shops is a prestigious luxury retail destination renowned for its exceptional collection of high-end fashion, accessories, and lifestyle brands. Founded in 1965 by retail visionary Stanley Whitman, the family-owned center was America's first luxury fashion destination, set within a lush tropical, open-air environment. A pioneer in integrating landscaping into the shopping experience, Bal Harbour Shops features exotic plants, orchids, waterfalls, koi ponds, and shaded palm-lined pathways. Situated directly across from the Atlantic Ocean, it offers a serene setting unlike any other luxury retail destination.

Known for its carefully curated tenant mix and the strong relationships it fosters with both brands and customers, Bal Harbour Shops has become a global leader in luxury retail. Our ambition is to deliver best-in-class experiences and personalized service wherever our customers choose to engage with us, both at Bal Harbour Shops and beyond.

Position summary

We are seeking an experienced Personal Shopper and Stylist (full-time) to join and grow our dedicated Retail and Personal Shopping team in delivering unparalleled shopping experiences to our esteemed clientele nationwide, through Bal Harbour Shops property, trunk show events and private personal shopping appointments.

As an experienced Personal Shopper and Stylist at BHS, you will be responsible for creating and nurturing lifetime customer relationship with VICs, providing exceptional personalized shopping experiences to our clientele. You will act as a multi-brand ambassador, offering expert guidance and curating selections from our luxury collections to meet individual preferences and style needs. You will be responsible for developing long-lasting relationships with VIC Clients, overseeing and improving the overall experience of clients.

Key Position Attributes

Client Engagement and Relationship Management:

• Build and maintain strong, lasting relationships with clients/brands to expedite access to exclusives, special collection, and coveted brand event. Stay on top of the fashion news to be ahead of the trends.
• Bring existing book of high net worth customers
• Understand and anticipate client preferences, needs, and lifestyle to curate attractive assortment and generate sales
• Nurture and re-engage with existing clients to build long-lasting relationships and growth Consumer Lifetime value
• Propose and implement Clienteling and consumer engagement activations to develop and growth clientele book

Personalized Styling:

• Offer expert fashion and product advice tailored to each client.
• Create personalized outfits and looks based on individual preferences.
• Have deep Product Knowledge by staying updated on the latest fashion trends and product offerings, and being well-informed about the quality, materials, and craftsmanship of brand products.

In-Store, Off-site and Online Shopping:

• Assist clients with in-store shopping at Bal Harbour Shops pop-up, as well as during trunk show events, personal shopping appointments, and online orders.
• Coordinate the delivery of online purchases to the client's convenience
• Manage appointment Scheduling: Arrange one-on-one shopping appointments to provide exclusive attention, and ensure seamless shopping experience for clients.

Inventory Management and Reporting:

• Collaborate with brand stores to pull curated assortment, and ensure stock availability for clients.
• Track customer feedback and sales performance, providing insights to management for continuous improvement; as well as consigned inventory and invoicing with brands

Sales Targets:

• Achieve and exceed sales targets
• Achieve and exceed target for new clients acquisition and Personal shopping clients portfolio growth.
• Brand partners management and collaboration
• Collaborate with brand partners to be on top of brands assortment, and offer the best and most seamless experience to customers, curating and pulling inventory from stores, processing transactions and tracking sales