Pet Store Customers Experience & Operations Specialist

The Collar Club — River Valley Branch

We are looking for a friendly, responsible and hands-on individual to join our River Valley team as a Client Experience Associate

If you enjoy interacting with both people and dogs, and are looking for a role in the pet industry where you can gain experience across customer service and pet care, this could be a great fit.

High Basic Pay + Monthly Incentives after probation + Fixed 13th month salary + Performance bonus

• 5 day work week（Wed-Sun）

• Fri-Sun - must be able to work

• 9-7pm Wed - Sat

• 9-6pm Sunday

Responsibilities

• Answering customer enquiries, managing appointment calender, updates customer

• Ensure compliance with health and safety regulations, including proper handling of pets

• Keep pet parents updated on their pets’ daycare and boarding stays through WhatsApp messages, photos and videos, sharing highlights of their activities, meals, rest and overall well-being.

• Ensure exceptional customer service at all times

• Assist in achieving sales targets through service package recommendations

• Handle customer feedback professionally and effectively

Requirements

• Ability to handle animals (all dog and cat breeds)

• Strong customer complaint handling skills

• Previous customer service experience (retail or pet industry pref)

• Strong multi-tasking skills

• Excellent communication and interpersonal skills

• Knowledge of pet care products and industry trends

• Able to work weekends (Friday to Sunday)

• Comfortable working in a fast-paced environment and multitasking

Benefits

All Public Holidays off

Yearly Basic Pay Increment

Yearly Annual Leave Increment

Employee discounts

Professional development opportunities

Yearly company trip

Why Join The Collar Club?

• Gain hands-on experience across customer service, pet care and branch operations.

• Work in a professional and growing pet lifestyle business.

• Opportunity to develop your knowledge and experience in the pet industry.

• Potential to take on greater responsibilities and grow with the team.

• Spend your working day around dogs!

If you are a people person who genuinely loves dogs and enjoys a hands-on working environment, we'd love to hear from you.