Retail Operations Manager

Roles & Responsibilities

You will be responsible for supporting the day-to-day business operations of the retail store; liaising with customers in order to ensure a transaction goes smoothly. You are expected to help customers choose between the company’s array of goods and services, process payments and maintain a high-level of customer service and relations. You may be involved in handling pets too.

Job Description

• Support the day-to-day business operations of the retail store.
• Perform cashiering function / Cashiering counter closing.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
• Promoting products by upselling and cross-selling.
• Handling customer complaints and feedback
• Performing pet care and hygiene (in outlets with live small animals)
• Arranging product displays and maintaining sales floor appearance and cleanliness
• Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets.
• Stocktaking, replenishing stocks, ordering and receiving goods.
• Any other ad hoc duties as assigned

Requirements

• A strong team player with a courteous, positive and customer service oriented attitude
• Willing to learn and like to meet people
• Good communication skills
• Able to commit retail working hours including weekends and public holidays (off on a weekday)
• No prior experience required.
• On job training will be provided.