Phone Technician

ManTech International seeks a Lead Enterprise Service Desk Technician to oversee Tier 1/2 support for mission-critical users in a fast-paced federal environment. This role manages daily service desk operations, mentors technicians, and ensures timely resolution of incidents and requests using ITIL-based processes and modern ticketing tools. The lead collaborates with cybersecurity, infrastructure, and application teams to improve reliability, maintain SLAs, and enhance the user experience. Idea…