Placement Coordinator - Here4You

About Bill Wilson Center:

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Here 4 You Call Center is part of Santa Clara County’s Continuum of Care (CoC), a collaboration of county services for families and individuals who are homeless or at risk of homelessness. We conduct over the phone intakes and provide shelter referrals.

Essential Duties/Responsibilities:

• Answer routine and emergency phone calls related to individuals seeking shelter placement.

• Collect personal information needed for intakes utilizing HIPAA best practices.

• Collaboration within BWC operations and other agencies to determine appropriate placement for clients.

• Determine appropriate emergency shelter placement and process referrals to homeless service providers.

• Coordinate hospital discharge placement requests with medical personnel.

• Provide information to callers related to homeless services in Santa Clara County.

• Recommend callers to other service agencies as necessary.

• Learn & develop best practices such trauma informed care, HIPAA compliance & suicide screening.

• Enter all data into HMIS: logging calls, services, outcomes, transportation, etc.

• Engages BWC Management promptly on urgent issues to ensure effective, inclusive, and timely responses.

• Coordinate transportation as needed.

• Additional duties as assigned.