Platform Engineer II - Windows Active Directory

Role & responsibilities

• Provide Tier 2 support for Microsoft Windows Server environments, including troubleshooting, administration, patching, and operational maintenance.
• Support Active Directory services including authentication, organizational units, groups, DNS, Group Policy, domain controller health, and directory-related troubleshooting.
• Investigate and resolve incidents and service requests through established ITSM processes.
• Execute approved changes in accordance with change management procedures, including validation and post-change checks.
• Monitor server and directory service health using enterprise monitoring and observability tools.
• Respond to alerts, prioritize operational events, and escalate complex issues to senior engineering teams when required.
• Support Windows server lifecycle activities including provisioning, decommissioning, upgrades, vulnerability remediation, and patch compliance.
• Create and maintain operational documentation, runbooks, troubleshooting procedures, and knowledge articles.
• Use PowerShell and other approved automation methods to improve repeatable operational tasks and reporting.
• Coordinate with vendors and internal teams for Microsoft, identity, monitoring, security, and platform-related escalations.
• Participate in handoffs with U.S.-based teams and provide clear status updates for incidents, changes, and operational work.
• Follow ServiceNow, Jira, and change management practices for accurate tracking, documentation, and execution.
• 3-5 or more years of experience supporting enterprise Windows Server and Microsoft infrastructure environments.
• Hands-on experience with Microsoft Windows Server administration and troubleshooting.
• Working knowledge of Active Directory, DNS, Group Policy, authentication, and identity-related infrastructure.
• Experience supporting patching, operational maintenance, incident response, and service request fulfillment.
• Experience working in a ticket-driven environment using tools such as ServiceNow and Jira.
• Ability to execute approved changes, document results, and communicate status clearly.
• Basic PowerShell scripting or automation experience for administration, reporting, or repeatable operational tasks.
• Strong troubleshooting skills across Windows, identity, network dependencies, and infrastructure services.
• Ability to work with distributed teams and follow established runbooks and escalation procedures.

Preferred candidate profile

• Experience supporting large enterprise Active Directory environments.
• Experience with domain controller health, replication, DNS troubleshooting, and Group Policy management.
• Exposure to Azure, Entra ID, hybrid identity, or cloud-connected Microsoft infrastructure.
• Experience with monitoring tools such as Dynatrace, Azure Monitor, VMware Aria, or similar platforms.
• Experience with ITIL-based incident, problem, request, and change management practices.
• Microsoft certifications or equivalent practical experience are preferred.