Senior It System Administrator

Job Title: Sr. IT System Administrator

Employment Type: Full Time, Permanent

Position Location: Hyderabad

Reports to: Software Development Manager (IT Solutions Delivery)

Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field

Total Experience: 4- 8 Years

Working Model: Work From Office

About the Role:

We are seeking an initiative-taking and skilled Sr. IT System Administrator who will be responsible for providing exceptional support related to Windows-based endpoint devices, security practices, and Microsoft Intune deployment. The ideal candidate should possess basic troubleshooting skills, a fundamental understanding of cybersecurity practices and remediation steps, ability to work directly with end users, and good adherence to SLA commitments.

Key Responsibilities

• Provide Tier 1 technical support for Microsoft OS environments, endpoint devices, and security issues.
• Diagnose and troubleshoot basic software and hardware issues on Windows workstations and laptops.
• Utilize remote support tools effectively to resolve user incidents promptly and efficiently.
• Perform device enrolment and resolve compliance issues using Microsoft Intune.il
• Routinely Identify Intune management configuration issues to Tier 2 support as needed.
• Monitor device security status using Intune dashboards and assist in addressing identified vulnerabilities by following standard remediation procedures or reporting to senior team members.
• Performs the devices and applications to meet organizational cybersecurity policies and compliance standards.
• Consult with the security team to enforce endpoint security measures, manage threat protection, and respond to security incidents.
• Follow-up with users to resolve issues and questions regarding cybersecurity findings.
• Follow defined SLAs by responding to support requests promptly and maintaining clear, courteous communication with end-users.
• Update and manage documentation, incident records, and knowledge base articles to support service quality.
• Assist with all aspects of desktop support, ensuring timely and effective resolution of issues. Manage the desktop support team, providing guidance, training, and performance evaluations.
• Manage software deployment and system updates. Ensure security patches and updates are deployed to all systems in a timely and controlled manner.
• Support the installation, configuration, and maintenance of printers and peripheral devices. Ensure all devices connectivity and functioning.
• Troubleshoot and resolve issues related to printers, print servers, and peripherals in a timely manner.
• Desktop & Laptop Troubleshooting (Windows environment)
• Basic Networking Concepts (TCP/IP, DNS, DHCP, LAN/WAN)
• Active Directory Management (user creation, password reset, group policies basic level)
• Email Client Support (Outlook configuration, mailbox issues)
• Hardware Diagnostics (RAM, HDD/SSD, peripherals)
• Printer & Peripheral Configuration
• Operating System Installation & Configuration
• Antivirus & Endpoint Security Management
• Remote Support Tools Usage (UltraViewer)
• Basic Server Monitoring & Escalation Handling
• Ticketing Tools Handling (Keka, ServiceNow)
• Windows Server Administration (2012/2016/2019/2022)
• Linux Server Administration (User management, services, permissions)
• Active Directory & Group Policy Management
• DNS, DHCP & File Server Management
• Virtualization Technologies (VMware, Hyper-V)
• Server Installation, Configuration & Hardening
• Patch Management & Security Updates
• Firewall & Network Device Configuration (Basic–Intermediate)
• Email Server Administration (Exchange / Microsoft 365 Admin)
• Performance Monitoring & Optimization

KNOWLEDGE AND SKILL REQUIREMENTS

• A minimum of 3+ experience in technical support, particularly within IT endpoint support and security domains.
• Bachelor of Technology (B. Tech) or related field.
• Understanding processes and ticketing options for resolution management
• Deployment of Intune solutions including Security Policies, Baselines, Enrollment Packages, deployments, and Autopilot.
• Ensure appropriate policies and controls are working for a variety of endpoints including domain joined PCs, Entra Joined PCs, Macs, and other devices.
• Manage the desktop support team. Foster a collaborative and efficient team environment to enhance support services.
• Must have Knowledge on ticketing tools like ServiceNow, Jira, Keka etc.
• Proficiency in Microsoft Intune and other device management tools.
• Experience with modern endpoint solutions such as Microsoft Defender, Cortex XDR, SentinelOne, or similar.

ADDITIONAL QUALIFICATIONS

• Strong problem-solving and analytical skills.
• Ability to work in a team-based environment.