PLATFORM OPERATIONS ENGINEERs

Open 16d

This position is no longer accepting applications(closed Jul 23, 2026).

CONTRACT / PERMANENT JOBS!

4 numbers required

SINGAPOREANS / PRs ONLY

(S$6,000.00 & ABOVE - According to Experience)

Contractual Period

1 Year (Start Immediate)

LOCATION

Singapore

ABOUT THE ROLE

The L1 Support Engineer will serve as the first-lineoperational support resource across a portfolio of enterprise platforms.

Key responsibilities include:

Monitor and manage support mailboxes, ensuring timelyresponse and resolution of user requests
Log, track, and manage support tickets through toresolution, ensuring SLAs are met
Triage incoming issues, categorise by priority andplatform, and escalate complex technical matters to the L2/AMS team asappropriate
Coordinate with L2 and technical teams to ensure smoothhandover and follow-through on escalated issues
Communicate clearly with end users on issue status,resolution timelines, and workarounds
Maintain support documentation, runbooks, and knowledgebase articles
Support recurring governance and compliance activitiesacross platforms

Expected to provide operational support across thefollowing enterprise platforms:

JOB REQUIREMENTS

Prior experience in IT helpdesk, application support, or L1/L2 operations roles
Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath,Workday/Cumulus, Tableau, or Slack
Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, or equivalent)
Candidates should possess at least one or two relevant platform skill sets
Candidates have the relevant experience and platform exposure.
Strong communication skills for user-facing support and cross-team coordination
Ability to manage multiple platforms and prioritise time-sensitive requests independently

Interestedapplicants, please email detailed to-

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to -

Callfor more details please call at 6333 0052

Mondays to Fridays

9.00am- 5.00pm

111North Bridge Road #07-30 Peninsula Plaza Singapore 179098
www.serviceconnections.com.sg

Licenseno: 09C4937 / R11022931