Player Services Rep-Gilley's

Job Summary: Distributes monies to gaming guests via check cashing, conversion to and from coins, tickets and gaming checks into currency. Responsible for the makeup and verification of bankrolls for all money handling departments. Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events.

Essential Job Functions:

• Maintains and monitors all funds entrusted to him or her on assigned shift
• Cashes checks, converts gaming tickets and coins for guests
• Supplies currency and coin to other departments as needed
• Performs all transactions with guests in a confidential manner
• Actively seeks and opens new Players Club accounts which may include building a rapport with patrons on the gaming floor
• Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
• Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts and maintains inventory control records
• Ensures accuracy of gaming patron data when accessing account information
• Assists with Marketing events and promotions as needed
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments, including Slot Attendant and Simulcast
• Other duties as assigned