Polish-Speaking Insurance Customer Service Advisor - 1000 EUR welcome bonus Lisbon, Portugal
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365 Recruitment Polish-Speaking Insurance Customer Service Advisor - 1000 EUR welcome bonus Lisbon, Portugal
Description
Job Offer: Customer Service Consultant - Insurance (Polish & English)
Join an International Insurance Customer Support Team!
Are you fluent in Polish and English and enjoy providing helpful and professional customer service? We are recruiting a Polish-speaking Customer Service Consultant to join an international insurance project in Lisbon, Portugal. In this role, you will support clients and insurance brokers with policy-related queries, helping them find clear answers and appropriate solutions.
Your Role
As an Insurance Customer Service Consultant, you will:
• Assist clients through incoming and outgoing phone calls.
• Respond to email inquiries professionally and accurately.
• Answer questions about insurance policies, coverage, and services.
• Assist clients with policy cancellation requests.
• Support insurance brokers by directing their inquiries appropriately.
• Explain relevant processes clearly and amicably.
• Manage complaints and challenging conversations with empathy.
• Maintain accurate client records.
• Follow established quality and compliance procedures.
• Work collaboratively with colleagues to achieve service objectives.
What We Are Looking For
• Polish at C2 level.
• English at B2 level.
• Excellent communication and interpersonal skills.
• Strong customer-oriented attitude.
• Ability to handle sensitive inquiries professionally.
• Good problem-solving and organizational skills.
• Strong attention to detail.
• Proficiency in using computers and digital support tools.
• Ability to work independently and as part of a team.
• Previous experience in customer service, insurance, or financial services is an advantage.
Working Hours
• Monday to Friday
• Rotating shifts between 7:30 AM and 8:00 PM
• Portuguese public holidays may be included
• Weekends off
Salary & Benefits
Indicative Monthly Financial Package: €1,311.19
Based on equivalent 12 months:
• Base salary: €920 gross/month, paid in 14 annual installments.
• Holiday and Christmas bonuses: Combined monthly equivalent of €153.33.
• Complexity bonus: €70 gross/month, paid over 11 months of the year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 days.
Potential performance bonus
• Up to €100 gross/month, subject to applicable performance criteria.
• Potential monthly package including maximum bonus: €1,411.19.
Additional Benefits
• Initial 6-month employment contract.
• Monday to Friday working hours.
• International experience in insurance customer service.
• Multicultural work environment.
These figures illustrate a month including the complexity bonus and 22 days of eligible meal allowance, with holiday and Christmas bonuses expressed as monthly equivalents. Actual amounts and payment timing may vary. Performance bonus is not guaranteed and meal allowance is separate from gross salary.
Location
Lisbon, Portugal – On-site
The position is office-based in Lisbon. Candidates must already reside in Lisbon or be willing to relocate.
Apply Today!
Ready for a new opportunity in international insurance customer support? Send your CV to: ---@--- . Please include your full name, phone number and personal email address. Subject of the email: Polish Insurance Customer Service – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation. Information will only be shared with relevant recruitment partners, where necessary and legally permitted.
net_empregos_1
Join an International Insurance Customer Support Team!
Are you fluent in Polish and English and enjoy providing helpful and professional customer service? We are recruiting a Polish-speaking Customer Service Consultant to join an international insurance project in Lisbon, Portugal. In this role, you will support clients and insurance brokers with policy-related queries, helping them find clear answers and appropriate solutions.
Your Role
As an Insurance Customer Service Consultant, you will:
• Assist clients through incoming and outgoing phone calls.
• Respond to email inquiries professionally and accurately.
• Answer questions about insurance policies, coverage, and services.
• Assist clients with policy cancellation requests.
• Support insurance brokers by directing their inquiries appropriately.
• Explain relevant processes clearly and amicably.
• Manage complaints and challenging conversations with empathy.
• Maintain accurate client records.
• Follow established quality and compliance procedures.
• Work collaboratively with colleagues to achieve service objectives.
What We Are Looking For
• Polish at C2 level.
• English at B2 level.
• Excellent communication and interpersonal skills.
• Strong customer-oriented attitude.
• Ability to handle sensitive inquiries professionally.
• Good problem-solving and organizational skills.
• Strong attention to detail.
• Proficiency in using computers and digital support tools.
• Ability to work independently and as part of a team.
• Previous experience in customer service, insurance, or financial services is an advantage.
Working Hours
• Monday to Friday
• Rotating shifts between 7:30 AM and 8:00 PM
• Portuguese public holidays may be included
• Weekends off
Salary & Benefits
Indicative Monthly Financial Package: €1,311.19
Based on equivalent 12 months:
• Base salary: €920 gross/month, paid in 14 annual installments.
• Holiday and Christmas bonuses: Combined monthly equivalent of €153.33.
• Complexity bonus: €70 gross/month, paid over 11 months of the year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 days.
Potential performance bonus
• Up to €100 gross/month, subject to applicable performance criteria.
• Potential monthly package including maximum bonus: €1,411.19.
Additional Benefits
• Initial 6-month employment contract.
• Monday to Friday working hours.
• International experience in insurance customer service.
• Multicultural work environment.
These figures illustrate a month including the complexity bonus and 22 days of eligible meal allowance, with holiday and Christmas bonuses expressed as monthly equivalents. Actual amounts and payment timing may vary. Performance bonus is not guaranteed and meal allowance is separate from gross salary.
Location
Lisbon, Portugal – On-site
The position is office-based in Lisbon. Candidates must already reside in Lisbon or be willing to relocate.
Apply Today!
Ready for a new opportunity in international insurance customer support? Send your CV to: ---@--- . Please include your full name, phone number and personal email address. Subject of the email: Polish Insurance Customer Service – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation. Information will only be shared with relevant recruitment partners, where necessary and legally permitted.
net_empregos_1