Polish-Speaking Social Media Customer Support Advisor - Lisbon, Portugal
Posted
Description
Job Offer: Social Media Customer Support Advisor (Fluent in Polish and English)
Start Your Career in Social Media and E-commerce!
Are you fluent in Polish and English, passionate about social media, and enthusiastic about helping customers?
We are recruiting a Polish-fluent Customer Support Advisor to join an international social media and e-commerce project in Lisbon, Portugal. In this role, you will help users resolve queries, navigate online services, and enjoy a positive experience on a leading digital platform.
A welcome bonus of €1,000 is offered for this position, subject to applicable eligibility and payment conditions.
Your Role
As a Social Media Customer Support Advisor, you will:
• Provide professional customer support through inbound and outbound phone calls.
• Assist users with questions about social media and e-commerce services.
• Investigate, review, and resolve queries and problems reported by customers.
• Clearly explain the platform's functionalities, services, and procedures.
• Provide accurate solutions in accordance with established service guidelines.
• Handle customer complaints professionally and empathetically.
• Maintain a solid understanding of digital commerce products and services.
• Accurately record customer interactions.
• Collaborate with colleagues to maintain excellent service quality and customer satisfaction.
What We Are Looking For
• Polish at C2 level, both spoken and written.
• English at B2 level.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good understanding of social media and e-commerce.
• Problem-solving skills and attention to detail.
• Proficiency in using computers and digital platforms.
• Positive, professional, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, including weekends.
• Previous experience in customer support or e-commerce is an advantage.
Working Hours
• Monday to Sunday – Rotating shifts.
• Full-time position.
• Rotating shifts from 08:00–17:00 or 09:00–18:00.
• Two rotating days off per week.
• The operation may transition to a 24/7 schedule at a later date, subject to project requirements.
Salary & Benefits
• Illustrative monthly financial package: €1,311.19.
• Base salary: €920 gross/month, paid in 14 annual payments.
• Holiday and Christmas bonus: Combined monthly equivalent of €153.33.
• Complexity bonus: €70 gross/month, payable in 11 months per year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 days.
Welcome bonus of €1,000
• An additional welcome bonus of €1,000 is offered for this position. Eligibility and payment timing will be confirmed during recruitment.
Additional Benefits
• Initial 6-month employment contract.
• Experience supporting an international social media and e-commerce platform.
• Multicultural work environment.
• Opportunity to develop customer service and digital commerce skills.
The monthly package is an illustrative value that includes equivalent monthly holiday and Christmas bonuses, complexity bonus, and 22 eligible days of meal allowance. Actual monthly payments vary because the base salary is paid in 14 installments, the complexity bonus is paid over 11 months, and the meal allowance depends on eligible working days. The welcome bonus is separate and not included in the monthly package. These figures do not represent the net amount to be received.
Location
• Lisbon, Portugal – On-site.
• This position is based in an office in Lisbon.
• Candidates must already reside in Lisbon or be willing to relocate.
Apply Today!
If you speak Polish and English and want to develop your career in social media and customer support, we would like to know more about you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Polish Social Media Customer Support – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1
Start Your Career in Social Media and E-commerce!
Are you fluent in Polish and English, passionate about social media, and enthusiastic about helping customers?
We are recruiting a Polish-fluent Customer Support Advisor to join an international social media and e-commerce project in Lisbon, Portugal. In this role, you will help users resolve queries, navigate online services, and enjoy a positive experience on a leading digital platform.
A welcome bonus of €1,000 is offered for this position, subject to applicable eligibility and payment conditions.
Your Role
As a Social Media Customer Support Advisor, you will:
• Provide professional customer support through inbound and outbound phone calls.
• Assist users with questions about social media and e-commerce services.
• Investigate, review, and resolve queries and problems reported by customers.
• Clearly explain the platform's functionalities, services, and procedures.
• Provide accurate solutions in accordance with established service guidelines.
• Handle customer complaints professionally and empathetically.
• Maintain a solid understanding of digital commerce products and services.
• Accurately record customer interactions.
• Collaborate with colleagues to maintain excellent service quality and customer satisfaction.
What We Are Looking For
• Polish at C2 level, both spoken and written.
• English at B2 level.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good understanding of social media and e-commerce.
• Problem-solving skills and attention to detail.
• Proficiency in using computers and digital platforms.
• Positive, professional, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, including weekends.
• Previous experience in customer support or e-commerce is an advantage.
Working Hours
• Monday to Sunday – Rotating shifts.
• Full-time position.
• Rotating shifts from 08:00–17:00 or 09:00–18:00.
• Two rotating days off per week.
• The operation may transition to a 24/7 schedule at a later date, subject to project requirements.
Salary & Benefits
• Illustrative monthly financial package: €1,311.19.
• Base salary: €920 gross/month, paid in 14 annual payments.
• Holiday and Christmas bonus: Combined monthly equivalent of €153.33.
• Complexity bonus: €70 gross/month, payable in 11 months per year.
• Meal allowance: €7.63 per eligible working day, equivalent to €167.86 for 22 days.
Welcome bonus of €1,000
• An additional welcome bonus of €1,000 is offered for this position. Eligibility and payment timing will be confirmed during recruitment.
Additional Benefits
• Initial 6-month employment contract.
• Experience supporting an international social media and e-commerce platform.
• Multicultural work environment.
• Opportunity to develop customer service and digital commerce skills.
The monthly package is an illustrative value that includes equivalent monthly holiday and Christmas bonuses, complexity bonus, and 22 eligible days of meal allowance. Actual monthly payments vary because the base salary is paid in 14 installments, the complexity bonus is paid over 11 months, and the meal allowance depends on eligible working days. The welcome bonus is separate and not included in the monthly package. These figures do not represent the net amount to be received.
Location
• Lisbon, Portugal – On-site.
• This position is based in an office in Lisbon.
• Candidates must already reside in Lisbon or be willing to relocate.
Apply Today!
If you speak Polish and English and want to develop your career in social media and customer support, we would like to know more about you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Polish Social Media Customer Support – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the GDPR and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1