Pool Host

The Shelborne By Proper

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.

Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Essential Job Duties and Responsibilities

• Guest Greeting & Reception:

  • Greet guests with a friendly, professional demeanor as they arrive at the pool area, ensuring they feel welcomed and valued.

  • Maintain a positive, helpful attitude and provide guests with information about the pool’s menu, specials, and wait times.

  • Assist with seating arrangements and ensure that they are comfortable.

  • Establish rapport with guests by remembering their preferences and special requests to enhance their dining experience.

• Reservations & Waitlist Management:

  • Manage pool reservations via phone, email, or the reservation system, ensuring accurate booking details (e.g., guest count, special requests).

  • Monitor pool flow, balance seating arrangements, and ensure timely seating of guests, especially during peak hours.

• Coordination & Communication:

  • Coordinate with the front-of-house and kitchen teams to ensure smooth guest transitions, seating, and timely service.

  • Communicate with the server team to ensure that they are informed of guest preferences, special requests, or any dietary restrictions.

  • Assist in managing guest flow during peak dining times to prevent bottlenecks and ensure all guests are seated promptly.

  • Answer phone calls and address guest inquiries regarding menu items, wait times, special events, and pool policies.

• Guest Experience & Problem Resolution:

  • Monitor the pool area to ensure guests are enjoying their experience, and proactively address any guest concerns or needs.

  • Handle guest complaints or issues with professionalism, escalating to management if necessary, and ensuring the issue is resolved swiftly and satisfactorily.

  • Maintain a calm and composed demeanor, even during busy or high-pressure periods, ensuring a positive environment for both guests and staff.

• Team Support:

  • Work closely with the server, bartender, and management teams to ensure smooth operations and guest satisfaction.

  • Assist in the training of new hosts, sharing best practices for guest service and operations.

  • Provide support during busy times by answering phones or helping guests with additional requests.

Education and/or Experience

• High school diploma or equivalent required.

• Previous experience in a customer service or hospitality role, particularly in a pool & beach environment, is preferred.

• Familiarity with reservation systems, phone etiquette, and customer service standards.

• Experience handling guest inquiries, managing waitlists, and working in a high-volume environment is a plus.

Skills/Specialized Knowledge

• Excellent communication and interpersonal skills, with the ability to engage with guests and team members in a friendly and professional manner.

• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

• Ability to maintain composure and professionalism during busy dining hours and high-stress situations.

• Proficient in handling guest reservations, managing waitlists, and using reservation software or systems.

Physical Demands

• Ability to stand, walk, and move throughout the restaurant for extended periods.

• Ability to lift and carry items such as menus, supplies, or occasionally heavier items like seating materials.

• Ability to work in a fast-paced, high-energy environment with frequent interaction with guests.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.