Porter

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

The Porter is responsible for the continuous removal and transport of trash throughout Bal Harbour Shops, ensuring all common areas remain clean, presentable, and free of waste at all times. When not actively portering trash, the Porter performs general custodial duties to support the cleanliness and appearance of the property. This role is essential to delivering the world-class guest experience expected at a luxury retail destination.

Responsibilities

Trash Portering – Primary Duty

• Continuously patrol all common areas, collecting and removing trash, litter, and debris throughout the shift
• Transport trash from common area receptacles, restrooms, and service areas to designated compactor or dumpster locations
• Empty, reline, and clean interior and exterior trash receptacles on a scheduled and as-needed basis
• Monitor trash levels and respond immediately to overflowing receptacles
• Break down and dispose of cardboard, boxes, and bulk waste in designated areas
• Operate trash carts, dollies, and other transport equipment safely
• Maintain cleanliness of service corridors, loading docks, and trash staging areas
• Report any maintenance issues, spills, or hazards encountered during trash rounds

Custodial Duties – Secondary Duty

• Clean and maintain common areas including walkways, plazas, restrooms, lounges, elevators, stairwells, and service corridors
• Perform sweeping, mopping, dusting, vacuuming, and spot cleaning as directed
• Maintain outdoor areas including sidewalks, courtyards, and entryways
• Ensure restrooms are stocked, sanitized, and presentable

Luxury Environment Standards

• Maintain luxury-level cleanliness and presentation throughout the property at all times
• Work discreetly and professionally around guests and tenants
• Respond quickly to spills, litter, and cleanliness issues as they arise

Sanitation & Safety

• Follow all health, safety, and sanitation procedures
• Handle trash, waste, and cleaning chemicals safely and in accordance with property guidelines
• Identify and report safety hazards, damages, or unusual activity

Event & Seasonal Support

• Assist with pre- and post-cleaning for events and seasonal décor installations
• Increase trash removal frequency during high-traffic periods and holidays

Team Collaboration & Reporting

• Work with facilities, landscaping, security, and management teams
• Complete assigned checklists and work orders
• Report supply, equipment, and trash container needs to supervisors