POS Installation and Activation Specialist
Description
We are looking for a POS installation & activation specialist to join our operations team and support the deployment and activation of POS devices across partner locations.
This role involves on-site installations, technical troubleshooting, partner training, and ensuring smooth device activation within the required SLA.
Key responsibilities
- Visit partner locations to install and activate POS devices.
- Configure devices and ensure proper system setup and connectivity.
- Conduct device testing and activation verification.
- Train partners and staff on basic device usage and operations.
- Diagnose and resolve technical issues on-site (hardware, connectivity, software).
- Replace or reconfigure devices when required.
- Document installation activities and update activation workflows.
- Coordinate with sales, operations, and technical teams to resolve issues.
- Ensure installations and issue resolution are completed within SLA timelines.
Requirements
- 1+ years of experience in device installation, field technical support, or POS deployment.
- Strong ability to troubleshoot hardware and connectivity issues.
- Good communication skills when dealing with partners and merchants.
- Ability to work in field operations and travel between locations.
- Valid driving license and willingness to travel.
- Ability to work under pressure and meet operational SLAs.