Powersports Service Technician

About Us:
Hexco Motorsports is a trusted provider of repair and maintenance services for ATVs, Snowmobiles, UTVs, Motorcycles, and Jet Skis. As a small, dedicated shop, we pride ourselves on delivering exceptional service and attention to detail for all our customers.

Job Overview:
We are seeking a highly skilled and experienced Mechanic to join our service and parts department. This role involves diagnosing, repairing, and maintaining various types of recreational vehicles. Success in this position requires technical expertise, excellent organizational skills, and a customer-focused mindset.

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Responsibilities:

Diagnostic and Repair Duties

1. Inspect and diagnose mechanical issues in vehicles, equipment
2. Conduct routine maintenance and preventative services, such as oil changes, tire rotations, and filter replacements
3. Utilize diagnostic tools and testing equipment to identify malfunctions
4. Repair or replace faulty components, including engines, brakes, transmissions, and electrical systems
5. Test drive vehicles after repairs to ensure they are functioning properly

Customer Service

1. Communicate with customers to understand the nature of the issue and provide explanations about the diagnosis and repair process
2. Work with Service Writers to prepare detailed cost estimates for repairs and replacements and obtain customer approval before starting work
3. Explain post-repair vehicle conditions and answer customer questions regarding maintenance and operation

Record-Keeping and Documentation

1. Maintain accurate records of services performed, parts used, and time spent on repairs
2. Document inspections, repairs, and maintenance tasks for warranties or customer files

Shop Maintenance and Safety

1. Keep tools, equipment, and the shop area clean, organized, and well-maintained
2. Adhere to safety protocols and ensure compliance with workplace regulations

Collaboration and Training

1. Collaborate with other technicians and staff to complete complex repairs efficiently
2. Stay updated on the latest industry developments, vehicle technology, and diagnostic equipment

Qualifications/Skills:

• Strong understanding of small engine mechanics and repair
• Proficient in using diagnostic tools, repair equipment, and basic hand tools
• High school diploma or equivalent (required)
• Prior experience in customer service and mechanical repair (preferred)
• Excellent verbal and written communication skills
• Ability to work flexibly in a dynamic environment, including overtime when necessary