Call Center/Phone Room Practice Coordinator
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The Call Center/Phone Room Practice Coordinator serves as the primary point of contact for patients and providers, delivering exceptional customer service while supporting the daily operations of a busy orthopedic practice. This role is responsible for answering and routing incoming calls, assisting patients with questions, scheduling appointments, and ensuring timely communication between patients, providers, and clinical staff.
- Answer and manage a high volume of incoming calls in a professional and courteous manner
- Route calls and messages to appropriate providers, departments, and team members
- Respond to patient inquiries regarding appointments, services, and general office information
- Schedule and coordinate patient appointments for orthopedic visits, physical therapy, and MRI services
- Verify appointment details and ensure accurate patient information is entered into scheduling systems
- Assist with rescheduling requests, appointment confirmations, and call follow-up as needed
- Communicate effectively with providers, clinical staff, and patients to support seamless patient care and office workflow
- High School Diploma/GED required
- 2 years of experience in a medical office setting required
- Completion of Medical Office Assistant program preferred
- Healthcare management/administration certification preferred
- EMR/EHR experience preferred, NextGen or Athena experience preferred
- Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
- Willingness to be flexible and adaptable in a complex, matrix environment
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