Practice Host - Blackheath

As a Practice Host, you’ll be the first point of contact for our clients and play an important role in creating a welcoming, organised and professional experience within the practice.

You’ll be responsible for greeting clients, answering calls, booking appointments and supporting the smooth running of the reception area. You’ll also help with patient check-ins and weigh-ins, ensuring both clients and their pets feel comfortable and well looked after throughout their visit.

We’re looking for someone who is friendly, organised and confident communicating with a wide range of people. You’ll need strong attention to detail, the ability to manage competing priorities and a proactive approach to supporting both clients and the wider practice team.

If you enjoy working with people, care about delivering excellent service and would like to work in a busy veterinary environment, we’d love to hear from you.

Responsibilities

Team Supporter:

• Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
• Assist with clinic events, promotions, and community outreach activities.

Problem Solver:

• Address client concerns and resolve issues promptly and effectively.
• Provide creative solutions to enhance client satisfaction and clinic efficiency.

Requirements

What You’ll Do:
Be the Friendly Face:

• Greet clients and their pets with a warm smile and cheerful attitude.
• Make everyone feel welcome and comfortable from the moment they walk through the door.

Client Communication Whiz:

• Answer phone calls and respond to emails with professionalism and friendliness.
• Schedule appointments, send reminders, and manage our busy calendar.
• Provide clients with information about our services, treatments, and products.

Pet Advocate:

• Assist pet owners with bookings, ensuring all details are correct and up-to-date.
• Help clients understand treatment plans and follow-up care instructions.
• Handle pet-related inquiries with empathy and expertise.

Organisational Superstar:

• Maintain a tidy and welcoming reception area.
• Keep client records organised and confidential.
• Process payments and manage billing with accuracy and efficiency.

Benefits

• Working in a beautiful clinic, alongside highly skilled veterinary professionals
• Being part of a people (and animal)-first culture
• 200 hours annual leave, plus your birthday off after one year
• Salary sacrifice pension scheme provided by Nest
• World class team, with room to grow and learn
• Regular company social events
• A secure & growing business.