Pre-sales Engineer

Job Summary

We are looking for a motivated and technically proficient Presales Engineer to support our sales team in designing and proposing IT solutions that address customers' business and technical requirements. The successful candidate will play a key role in solution design, technical consultations, solution demonstrations, proposal development, and proof-of-concept activities across cloud, cybersecurity, infrastructure, networking, managed services, and Microsoft technologies.

Key Responsibilities

Solution Design & Consulting

• Work closely with customers and the sales team to understand business objectives, operational challenges, and technical requirements.
• Design and recommend appropriate IT solutions that align with customer needs, budget, scalability, and security requirements.
• Provide technical consultation and solution architecture for infrastructure, cloud, networking, cybersecurity, and managed services projects.

Pre-Sales Support

• Conduct technical presentations, product demonstrations, and solution workshops for customers.
• Prepare and deliver Proof of Concepts (PoCs) and pilot implementations to validate proposed solutions.
• Address customer technical questions and provide technical guidance throughout the sales cycle.
• Support customer meetings, site surveys, and technical discussions.

Proposal & Documentation

• Develop solution proposals, technical specifications, scope of work, architecture diagrams, and bill of materials.
• Assist in preparing quotations, project estimates, resource planning, and implementation timelines.
• Prepare and maintain technical documentation, solution blueprints, configuration guides, and deployment plans.

Collaboration & Business Development

• Work closely with Account Managers to develop winning sales strategies and competitive proposals.
• Identify opportunities for upselling and cross-selling additional products and services.
• Collaborate with project and technical teams to ensure smooth transition from presales to implementation.
• Provide regular updates on opportunities, PoCs, customer engagements, and sales pipeline activities.

Product & Industry Knowledge

• Maintain up-to-date knowledge of the latest technologies, products, and market trends.
• Conduct competitive analysis and provide recommendations to strengthen solution positioning.
• Gather customer feedback and market insights to support service and solution improvements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 2 years of experience in a Presales, Solutions Engineer, System Engineer, or technical consultancy role.
• Strong understanding of one or more of the following:Microsoft 365Microsoft AzureWindows ServerVirtualization (VMware/Hyper-V)Networking and Wireless SolutionsFirewall and Security SolutionsBackup and Disaster RecoveryManaged Services
• Experience preparing technical proposals, solution designs, and customer presentations.
• Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications such as Microsoft, Azure, Fortinet, VMware, Cisco, or other industry certifications will be an advantage.