Premier Account Manager II
Posted Updated 2
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Description
General Summary of Position:
A Premier Account Manager at Granite serves as a client-facing liaison for Granite’s customers, focusing on delivering high-quality, enterprise-level support and maintaining strong relationships. Granite is looking for a business-focused and customer-service oriented professional to manage high-value corporate accounts and ensuring top-tier satisfaction and support.
Responsibilities:
- Maintain and manage Granite’s Premier (platinum-tier) accounts.
- Remain available 24×7 to support assigned accounts.
- Schedule and conduct weekly meetings with clients; document action items and follow up promptly.
- Service issue resolution and technical coordination, working closely with Granite’s technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance.
- Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports.
- Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth.
- Communicate actively with clients, internal sales teams, and service/support staff.
Required Qualifications:
- Bachelor’s degree or honorable discharged veteran status.
- Outstanding customer service skills.
- Intermediate to advanced proficiency in Microsoft Office Suite
Preferred Qualifications:
- Resilience under pressure and consistent ability to meet deadlines.
- Strong problem-solving, multitasking, and organizational skills.
- Excellent interpersonal and communication skills.