PreSales Consultant
Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
Why This Role Matters
The Presales Technical Support Engineer provides technical expertise throughout the sales cycle, helping customers and commercial teams define, design and validate telecommunications solutions. The role translates business and operational requirements into practical, secure and commercially viable technical proposals, while ensuring a smooth transition from opportunity to delivery.
What You’ll Do
Work with account managers and customers to discover business, technical, operational and security requirements.
Design telecoms solutions across all Hansen portfolio products and managed services.
Produce solution designs, bills of materials, statements of work, technical proposals, diagrams, assumptions and implementation handover documentation.
Respond to technical elements of tenders, requests for information and requests for proposal within agreed deadlines.
Deliver customer presentations, solution workshops, demonstrations and proofs of concept.
Assess solution feasibility, dependencies, risks, interoperability, resilience, capacity and compliance requirements.
Support commercial modelling by validating technical scope, third-party costs, licensing, resource requirements and service options.
Liaise with vendors and partners to confirm product capabilities, pricing inputs, lead times and roadmap alignment where applicable.
Provide accurate technical responses to customer questions and clearly communicate trade-offs, constraints and recommended options.
Maintain reusable solution templates, product knowledge, technical collateral and records in relevant CRM or presales systems.
Support the transition of won opportunities into delivery through structured handovers and clarification of agreed scope and acceptance criteria.
Keep up to date with telecoms technologies, market developments, cybersecurity requirements and relevant regulatory standards.
What You Bring
Demonstrable experience in a telecoms, network, unified communications or managed-services presales or technical support role.
Strong understanding of IP networking, routing, switching, connectivity, voice and cloud-based communications.
Experience gathering requirements and converting them into accurate solution designs and customer-facing proposals.
Ability to interpret technical specifications, service descriptions, pricing models and contractual requirements.
Clear written and verbal communication skills, with confidence presenting to both technical and non-technical audiences.
Relevant technical qualification or equivalent practical experience; certifications are desirable.
Experience of tender responses, solution costing, CRM platforms and diagramming tools is desirable.
Why Join Us?
At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.
This is an opportunity to be part of and shape our Pre-Sales Solutions, working directly with senior product, GTM, and customer leaders across the global telecommunications market.
Contact Us
If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Visit our website at for more information.
Data Privacy Notice
By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.