Presales Consultant

Company Description ITAPPS is a customer experience (CX) technology solution provider focused on transforming how organizations serve their customers across Southeast Asia. The company partners with businesses to design and implement seamless customer service experiences that improve satisfaction and loyalty. Guided by its mission, ITAPPS empowers organizations with innovative tools and strategies that optimize every touchpoint in the customer journey. With a vision to become the leading partner of choice for customer service solutions in Southeast Asia, ITAPPS offers growth opportunities for professionals who want to contribute to impactful CX transformation.

Role Description The Presales Consultant role at ITAPPS is a full-time, on-site position based in Singapore. The Presales Consultant collaborates with the sales team to understand client requirements, design tailored CX technology solutions, and deliver compelling product demonstrations and presentations. This role involves preparing proposals, responding to RFPs, and translating business needs into technical and functional specifications. The Presales Consultant works closely with implementation and project teams to ensure solutions are feasible, aligned with client objectives, and positioned for successful delivery. Day-to-day responsibilities include engaging with prospective customers, conducting discovery sessions, supporting proof-of-concept activities, and maintaining up-to-date knowledge of ITAPPS’ offerings and market trends.

Qualifications

Strong Analytical Skills to assess client requirements, interpret data, and develop appropriate solution recommendations.

Consulting experience to facilitate discovery workshops, define business needs, and provide expert guidance on CX technology solutions.

Sales and Presales skills to support the sales cycle, create persuasive presentations, and effectively communicate value propositions.

Project Management skills to coordinate presales activities, manage timelines, and collaborate with cross-functional teams.

Excellent written and verbal communication skills, with the ability to present complex concepts clearly to technical and non-technical stakeholders.

Experience in customer experience, contact center, or enterprise software solutions is highly beneficial.

Ability to work collaboratively in a fast-paced, client-focused environment and adapt to changing priorities.

Bachelor’s degree in business, information technology, engineering, or a related field, or equivalent practical experience.