Principal AI Engineer, Chatbot Development
You will lead the architecture, development, and lifecycle management of conversational chatbot products for enterprise and consumer use cases. You will build and optimize real-time, autonomous chatbot systems, define technical direction, and deliver production-grade conversational AI platforms. You will design intent routing and fallback strategies, evaluate dialogue quality, run experiments and A/B tests, and ensure scalability, security, and regulatory compliance.
Responsibilities
- Lead the design, development, and lifecycle management of conversational chatbot products for enterprise and consumer use cases
- Drive experimentation, simulations, and continuous learning pipelines for chatbot performance optimization
- Design multi-level intent routing, classifier training, and fallback strategies
- Build dialogue quality evaluation systems
- Drive automated bad-case discovery, A/B testing, and continuous iteration loops
- Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain
Requirements
- PhD or Master's in Computer Science, AI, Machine Learning, or a related field
- At least 10 years of industry experience
- Deep understanding of industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies
- Experience deploying large-scale conversational products in production environments
- Experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation
- Experience building structured dialogue evaluation frameworks
- Experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks
Benefits
- Performance bonus
- Long-term incentives
- Medical, financial, and/or other benefits dependent on the position offered