Principal Engineering Manager

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

Lifebroker’s Digital Transformation programme is entering an exciting new phase as its modern platform moves into live operation. We’re looking for a Principal Engineering Manager to lead this transition, bringing deep, production-proven expertise across Salesforce Financial Services Cloud, AWS and Snowflake. This is an opportunity for an experienced engineering leader who understands how to operate, optimise and evolve a complex, integrated platform at scale.

With the foundations in place, your focus will be on unlocking what comes next, from enhancing digital application journeys and driving Agentforce-enabled efficiencies to advancing event-driven insurer integrations and real-time data pipelines. You’ll combine strong technical credibility with strategic leadership to identify opportunities, accelerate delivery and maximise the value of the platform, playing a key role in supporting Lifebroker’s future growth.

In this role you will:

• Own the technical direction of the Lifebroker platform, leading architecture decisions across Salesforce Financial Services Cloud, AWS and Snowflake and ensuring the platform remains scalable, secure and technically robust as it evolves.
• Unlock the commercial potential of the platform, identifying and delivering opportunities across digital journeys, automation, data and integration capabilities that directly support Lifebroker’s growth ambitions.
• Lead the engineering function from programme delivery to platform excellence, establishing the operating model, engineering standards and ways of working required to successfully run and continuously improve a live, customer-facing platform.
• Drive engineering delivery and platform reliability, translating business priorities into a realistic engineering roadmap while maintaining the performance and stability of insurer integrations, partner APIs and critical platform services.
• Lead and develop a high-performing engineering team, building capability across Salesforce, AWS and Snowflake while embedding strong practices across observability, incident response, security, change management and infrastructure as code.

Qualifications:

• 8+ years’ software engineering experience, including at least four years in an engineering leadership or management role with accountability for live, production-scale platforms.
• Deep, hands-on Salesforce Financial Services Cloud experience, with strong knowledge of the FSC data model, platform architecture and post-go-live operation. Experience unlocking broader Salesforce capabilities, including Agentforce, will be highly valued.
• Strong production experience across AWS, particularly serverless and event-driven architectures, with proven capability in designing and operating secure, resilient and cost-effective cloud environments.
• Production experience with Snowflake, including data modelling, pipeline governance, performance optimisation and integration with operational platforms to enable real-time data and business insights.
• Strong engineering and platform management practices, including observability, infrastructure as code, CI/CD, security, change management, incident response and API/integration management.
• Proven engineering leadership capability, with experience leading high-performing teams, building technical capability and successfully transitioning engineering functions from programme delivery into ongoing platform ownership and operational excellence.
• Strong commercial and delivery mindset, with experience in estimation, capacity planning and technology cost management, and the ability to balance business priorities, technical complexity, risk and delivery outcomes.

• Highly regarded: Experience with Genesys Cloud, Salesforce Data Cloud, AI-assisted development tools, APRA CPS 234 requirements, or technology platforms within life insurance or financial services.
  

Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• Flexible and blended ways of working that support your work and personal commitments.
• Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity. Through our Innovate Reconciliation Action Plan, we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.