Principal - Ostro Client Success
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Job Title: Principal - Ostro Client Success
Job Location: Philadelphia, PA
Job Location Type: Remote
Job Contract Type: Full time
Job Seniority Level:
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro, a business within Veeva, is the premier brand engagement platform for the life sciences industry. We are looking for a Client Services expert to own key client relationships and drive innovative strategies that maximize ROI. In this role, you will champion our clients' commercial goals internally, collaborate across teams, and help shape the future of healthcare engagement.
What You'll Do
As a trusted advisor, you will deeply understand our clients' market landscapes to proactively drive continuous value, account retention, and contract renewals. You will champion client needs internally, directly influencing the Veeva Ostro product roadmap, while overseeing large-scope execution, enterprise budgets, and tight deadlines with flawless precision to maximize client ROI.
Requirements
- 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches; hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Ability to travel, minimum once a quarter per client or as needed
Nice to Have
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $115,000 - $175,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
This job is curated by Lifelancer.
Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.
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