Principal Service Delivery Manager
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Summary
Leads and consolidates Intercity Technology's service delivery function from its Birmingham base, driving process standardisation, resource management, escalation handling and continuous improvement to boost operational efficiency and customer satisfaction. Requires a proven MSP background and leadership experience.
You will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background in MSP and experience in a leadership position you will be looking for a challenge to develop and demonstrate your expe…