Principal Technical Implementation Consultant

ADP is hiring a Principal Technical Implementation Consultant.

• Do you thrive in a results-driven and dynamic atmosphere where client success, collaboration, innovation, and operational excellence are recognized and highly valued?
• Are you energized by leading through influence, building scalable solutions, and strengthening team capability across a complex portfolio?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this position, you will leverage deep implementation expertise, operational judgment, and strategic leadership to drive portfolio outcomes across the HCM implementation space. You will partner closely with people leaders to prioritize backlog, monitor initiative execution, and improve results across the portfolio. This role plays a key part in strengthening internal capability, building strategic partnerships with internal and external stakeholders, and identifying scalable ways to improve how the team works.

This is not a role centered on becoming another frontline implementation resource. Instead, this leader will use operational insight, trend analysis, and strong cross-functional partnerships to identify where the organization needs to improve and then drive the right enablement, best-practice adoption, and SME engagement to raise overall team performance.

The nature of what you do every day will remain connected to successful client outcomes, but the scope of your impact will extend well beyond individual implementations. Every day will bring different priorities across initiative leadership, portfolio monitoring, team upskilling, stakeholder engagement, and operational improvement. To thrive in this role, you will need to combine strategic thinking, strong partnership skills, and a sharp eye for where better systems, clearer practices, and stronger team capability can improve results.

WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:

• Lead portfolio initiatives. Manage initiatives across the portfolio, including backlog prioritization in partnership with people leaders, execution tracking, risk identification, and results monitoring.
• Drive operational effectiveness. Analyze ticket trends, productivity metrics, and portfolio signals to identify opportunities to improve triaging, execution quality, and team effectiveness.
• Build strategic partnerships. Develop and leverage strong relationships with internal and external stakeholders to improve readiness, resolve recurring challenges, and strengthen business outcomes.
• Strengthen team capability. Identify team development needs and drive upskilling on best practices, triaging techniques, and operational disciplines through targeted coaching, enablement, and learning partnerships.
• Activate the right expertise. Determine when to lead capability building directly and when to bring in Product SMEs or other partners to close knowledge gaps and improve performance at scale.
• Influence through leaders and systems. Partner with people leaders to improve prioritization, reinforce strong operating rhythms, and embed scalable practices across the organization.
• Champion continuous improvement. Recommend and implement process, tooling, and workflow improvements that enhance team capability, portfolio performance, and client experience.
• Serve as a trusted expert. Provide guidance on HCM leading practices, global HCM leading practices, Lyric HCM functionality, and implementation strategies across complex client and organizational needs.
• Support organizational readiness. Partner across leadership, GPT, Product, and Enterprise Learning to inform change management, training priorities, and adoption of evolving tools, processes, and capabilities.

TO SUCCEED IN THIS ROLE: Requirements

• You have at least 8 years of experience working in an implementation or business consulting environment
• You have at least 5 years of experience working with HR modules
• Expertise in how HR systems impact other systems, including payroll engine, MyADP, Time Off, GL, HR, and WFM
• Ability to travel 10%
• Deep expertise in HCM leading practices, global HCM leading practices, Lyric HCM application functionality, and associated implementation processes across all phases of delivery
• Demonstrated ability to lead cross-functional initiatives and manage work across a portfolio environment
• Strong experience partnering with people leaders on backlog prioritization, initiative execution, and results monitoring
• Proven ability to use operational metrics, ticket trends, and performance signals to identify capability gaps and drive targeted improvement strategies
• Demonstrated expertise in applying AI and AI-enabled tools to improve operational effectiveness, decision-making, and team capability
• Experience using VS Code and GitHub Copilot to support analysis, workflow efficiency, and scalable problem solving
• Proven ability to build and leverage strong relationships with GPT, Product SMEs, and cross-functional stakeholders to drive capability building and portfolio outcomes
• Familiarity with working across global teams and partnering effectively with stakeholders across regions, time zones, and organizational boundaries
• Ability to translate business needs, portfolio signals, and delivery trends into practical best-practice adoption, triage improvement, and team enablement strategies
• Ability to establish and build strong stakeholder relationships internally and externally
• Ability to communicate effectively with all levels of internal and external contacts verbally and in writing
• Ability to advise and influence stakeholders in the acceptance and adoption of Lyric HCM application processes and related ADP solutions and servicesExperience mentoring consultants, supporting leader effectiveness, and identifying development needs in partnership with
• Leadership and Enterprise Learning
• Ability to oversee and improve standard process workflows used by the implementation team
• Sound judgment in escalating issues that require intervention from Leadership, GPT, or Product partners
• Experience analyzing team statistics and preparing reports that identify trends, risks, and targeted support needs
• Ability to thrive in a fast-paced and dynamically changing environment
• Business analysis and requirements gathering experience
• Ability to learn technology through self-instruction and remain current on changes in tools, platforms, and practices

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Bachelor's degree or equivalent in education and experience
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.