Process Coordinator

1. Order Tracking and Monitoring

• Ensure all orders are tracked accurately from order confirmation to delivery.
  
• Monitor the status and movement of each job in the production process.
  
• Maintain up-to-date records of job timelines and progress.
  
• Monitor the accuracy of the task performed using spot audits every day.
  

2. Timeliness and Follow-Up

• Identify and track pending jobs and their time delays.
  
• Remind and follow up with doers for delayed jobs.
  
• Ensure timely resolution of support tickets in coordination with problem solvers.
  
• Use O2D, PMS, dashboards for tracking. In case systems are down, perform manual tracking.
  

3. System Monitoring and Compliance

• Regularly monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and updates.
  
• Ensure full kitting processes are followed with the help of DEO.
  
• Audit systems to ensure accuracy and completeness of data.
  

4. Bottleneck Identification and Resolution

• Identify bottlenecks in the production process and communicate them to management.
  
• Follow up on identified issues to ensure they are resolved promptly.
  
• Maintain support tickets and coordinate resolution efforts.
  

5. Target vs. Actual Production Tracking

• Track the 12-week plan and the daily output.
  
• Present the challenges to MD in real time (on the same day).
  

6. Communication and Coordination

• Act as a communication bridge between sales and production departments.
  
• Provide status updates and delivery dates to CRMs and other stakeholders.
  
• Ensure that all relevant parties are informed of job statuses and any issues.
  

7. Support Ticket Management

• Maintain and monitor the support ticket system.
  
• Ensure timely and effective resolution of issues raised through support tickets.
  

Requirements

• Track all the orders in the company and know each job and its movement in the organization.
  
• Track pending jobs and their time delays.
  
• Be majorly accountable for on-time delivery by tracking delivery dates and monitoring progress.
  
• Function as an auditor, not a data collector.
  
• Audit and follow up on all processes and tasks.
  
• Check if all data is collected and correct.
  
• Track each step, identify where work is stuck or deviated, and escalate appropriately.
  
• Politely remind and communicate targets to relevant personnel.
  
• Work one level above the DOER (if DOER is an operator, contact their supervisor; if DOER is an officer, contact them directly).
  
• In case of problems, identify who can solve them, raise a Help Ticket (H.T.), assign it to the concerned person, and follow up until resolved.
  
• Take confirmation from the DOER once the issue is resolved.
  
• Any corrective action in planning can only be taken by the planner.
  

Benefits

• Competitive compensation with performance-based increments
  
• Exposure to a high-precision manufacturing ecosystem
  
• On-the-job training and skill-building opportunities
  
• Professional and growth-focused work culture
  
• Long-term career path within operations and process excellence