Key Responsibilities

1. End-to-End Process Coordination

· Own multiple assigned processes from initiation through completion.

· Break each process into clear steps, owners, deadlines and expected outputs.

· Ensure every action item is assigned, tracked and closed within the agreed timeline.

· Follow up proactively with team members without waiting for reminders from management.

· Identify missing information, dependencies, bottlenecks and delays at an early stage.

· Escalate unresolved risks to the founders with clear facts and recommended next actions.

2. Cross-Functional Execution

· Coordinate between departments such as Operations, HR, Recruitment, Customer Support, Sales, Marketing, Finance, Product, QA and Engineering.

· Ensure handovers between teams are complete and responsibilities are clearly understood.

· Arrange process-related discussions when coordination gaps cannot be resolved through routine follow-up.

· Maintain alignment between all stakeholders and avoid tasks being lost between departments.

· Communicate changes in scope, priority or deadlines to the relevant stakeholders.

3. Tracking, Documentation and Reporting

· Maintain trackers, checklists, process documents, action lists and status reports.

· Record key decisions, responsibilities and deadlines from meetings or discussions.

· Provide concise daily or weekly updates on progress, delays, risks and required decisions.

· Ensure process documents and SOPs remain current when workflows change.

· Use Zoho Projects, spreadsheets and other internal tools to maintain visibility and accountability.

4. Process Discipline and Improvement

· Check whether teams are following the defined process and required documentation.

· Identify recurring coordination failures, approval delays, unclear ownership or repeated follow-ups.

· Suggest simple improvements that make processes clearer, faster and easier to track.

· Help introduce templates, checklists, reminders and review mechanisms for repeatable processes.

· Support the founders in standardizing execution across growing teams.

Requirements

Required Experience and Skills

· 1-3 years of experience in process coordination, operations coordination, project coordination, administration, PMO support or a similar execution-focused role.

· At least one year of practical experience coordinating tasks or processes across multiple people or teams is preferred.

· Excellent follow-up skills and the confidence to hold owners accountable for commitments.

· Strong written and verbal communication skills.

· Ability to organize multiple processes, deadlines and stakeholders simultaneously.

· Good working knowledge of spreadsheets, documents, email and task-management systems.

· Ability to create clear trackers, meeting notes, checklists and status reports.

· Comfort working directly with founders and providing transparent updates.

· Strong attention to detail, reliability and a closure-oriented mindset.

· Willingness to work from the Noida office.