Process Design Specialist
Posted Updated 28
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Summary
Analyzes and documents business processes for a global organization, then designs future-state workflows and produces SOPs, process maps, and training materials to support transformation and operational readiness. Core skills: business process mapping, documentation, Visio/BPMN; Lean Six Sigma and PMP certifications preferred.
Our client is a global organization looking to make their next Process Design Specialist hire.
Key Responsibilities
- Analyze and document existing business processes, workflows, operational controls, and dependencies to support transformation initiatives.
- Collaborate with business stakeholders and subject matter experts to gather process requirements and identify operational improvement opportunities.
- Identify inefficiencies, risks, and opportunities for process standardization and optimization.
- Support the design of future-state processes, including workflows, responsibilities, handoffs, and service delivery models.
- Apply established process design frameworks, documentation standards, and governance practices to ensure consistency across business operations.
- Develop and maintain standard operating procedures (SOPs), process maps, work instructions, and operational documentation.
- Create training materials and knowledge resources to support employee onboarding and knowledge transfer activities.
- Document operational risks, process controls, and compliance requirements to support governance and audit readiness.
- Maintain accurate process documentation, version control, and knowledge management repositories.
- Collaborate with transformation, design, and transition teams to ensure documentation and training materials support operational readiness.
- Identify and escalate gaps or inconsistencies in process documentation and proposed operating models.
Must Haves
- Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related discipline.
- At least 4 years of experience in process analysis, business operations, transformation, documentation, or shared services.
- Experience in business process mapping, workflow documentation, and process analysis.
- Proven experience developing SOPs, training materials, operational documentation, or knowledge management resources.
- Experience supporting business transformation or continuous improvement initiatives.
Preferred Qualifications
- Lean Six Sigma Yellow or Green Belt certification or training.
- PMP certification or equivalent project management qualification.
- Master's degree in Business Administration or a related discipline.
- Certification in Business Process Management (BPM), process mapping, instructional design, or training development.
- Proficiency with process mapping tools such as Microsoft Visio, BPMN, or equivalent platforms.
- Strong analytical, problem-solving, documentation, and stakeholder communication skills.
- Knowledge of process governance, operational risk, compliance, and quality assurance practices.
- Ability to collaborate effectively across cross-functional teams in a matrixed organization.
Working Condition:
- Hybrid Setup at BGC, Taguig City
- Mid to night shift schedule