Process Expert, GBS Customer Service and Support

Customer Relationship Management
- Quick response and provide solutions for problem solving to meet customer requirements.
- Continue to improve customers' satisfaction and meet customers' service level.
- Cooperate with service providers to solve local customs/trucking problems.
- Well manage the key/VIP accounts.

Operational
- Plan shipments and input into system based on customer requirements.
- Track Accounts Receivables.
- Work with documentation team to make sure shipments well closed.
- Prepare regular reports for customers.
- Meet/exceed individual KPIs, including productivity, on-time response, accuracy, etc.

Bachelor's Degree or equivalent level in shipping profession or related fields.

General Experience

Associate - Working experience in international logistics industry is a plus.

Customer centric.

Specialist - Minimum 2 years of relevant working experience. Good business communication (verbal & written) and presentation skills.

Senior Specialist - Minimum 5 years of relevant working experience. Sound knowledge of shipping basis, transportation basis, and customs regulations.