Process Manager

Summary

We are hiring a Risk & Controls professional to support a large banking program with focus on control design, issues management, remediation planning, governance, and executive-ready reporting/dashboarding (Excel + BI). This role is highly cross-functional and requires strong stakeholder management across Legal, Compliance, Risk, Product, Marketing, and Tech.

Key Responsibilities

1) Risk & Control Design

• Support design and documentation of operational/marketing/digital controls (preventive & detective), including control objectives, testing approach, and evidence requirements.
• Map controls to key processes and systems, ensuring alignment with compliance and risk standards.
• Identify control gaps and recommend improvements to strengthen risk posture and reduce recurring defects.

2) Issues Management & Remediation Planning

• Manage end-to-end issues lifecycle: logging, triage, root cause analysis support, severity classification, and closure readiness.
• Create remediation plans with owners, milestones, dependencies, and success criteria; track progress and drive follow-ups.
• Support governance for exceptions, overdue items, and escalations—ensuring disciplined closure and audit-ready documentation.

3) Dashboarding, Reporting & Executive Storytelling (Excel/BI)

• Build and maintain dashboards and tracker reports using Advanced Excel and BI tools (Tableau/Power BI).
• Track operational performance and risk indicators: open issues, aging, SLA breaches, remediation status, and key themes.
• Deliver crisp executive updates: trends, risks, bottlenecks, and decision points—storytelling with data, not just numbers.

4) Process Optimisation & Governance

• Drive process standardization: templates, workflows, definitions, and reporting cadence across multiple teams.
• Establish governance routines (weekly/monthly): action logs, meeting readouts, decision registers, and stakeholder alignment.
• Identify opportunities to reduce manual effort, improve turnaround times, and strengthen controls through process redesign.

5) Stakeholder Management & Program Coordination

• Act as a connector across Legal, Compliance, Risk, Product, Marketing, and Tech to resolve blockers and align on outcomes.
• Manage competing priorities and ensure consistent progress across multiple workstreams and reports.
• Support onboarding/transition readiness with structured documentation, handovers, and operating model clarity.

Must-Have Skills & Experience

• Banking domain experience (mandatory) — experience working within risk/compliance/governance frameworks in a bank/financial services environment.
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Advanced Excel (pivot tables, Power Query, structured trackers, complex formulas) and comfort with BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.

Good-to-Have

• Experience in marketing/digital risk, operational risk, or risk controls supporting product/tech teams.
• Familiarity with risk taxonomies, RCSA concepts, issues lifecycle tools (JIRA/ServiceNow), and governance best practices.
• SQL/Python for data extraction or reporting automation.

Experience & Education

• 3–8 years of experience in Risk & Controls / Governance / Issues Management / Compliance operations (banking preferred).
• Bachelor’s degree in Business, Finance, Economics, Engineering, or equivalent.