Process Manager

Position: Critical Infrastructure Engineer
Location: Mumbai
Shift: 24x7

Experience: 3 to 12 years monitoring critical infrastructure systems, especially power and HVAC, and team leading experience

An Ideal candidate would be the one with HVAC + Power + Data Center/Telecom experience

Role Summary:

In a Data Center/ Telecom environment, monitor, maintain, and proactively manage the health, performance, and uptime of all critical infrastructure systems — including power supply and HVAC systems — in real time. Ensure uninterrupted operations by identifying and addressing potential issues promptly, maintaining optimal environmental conditions, and adhering to all operational standards and compliance requirements.

Roles & Responsibilities:

✅ Power Systems Monitoring — Monitor UPS, generators, and electrical panels; track load, efficiency, and anomalies.
✅ HVAC Monitoring — Ensure optimal temperature/humidity; monitor CRACs, air handlers, and cooling units.
✅ Real-Time Alerts & Response — Set up alerts; respond immediately; perform diagnostics and escalate issues.
✅ Data Logging & Reporting — Maintain logs; prepare daily/weekly/monthly reports; document incidents.
✅ Troubleshooting — Diagnose root causes; coordinate with technicians/vendors for timely resolution.
✅ Preventive Maintenance — Track schedules; set alerts to avoid downtime.
✅ Compliance — Ensure systems meet industry standards; support audits and maintain documentation.

Technical & Functional skills:

• Strong troubleshooting, analytical, and documentation skills
• Calm under pressure in high-availability environments
• Excellent written and verbal communication skills in English