Process Manager - MyDoor

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Process Manager- MyDoor

The Program Manager, MyDoor is responsible for leading the daily execution, management, enhancement, and operational oversight of Clopay’s proprietary dealer platform, MyDoor. Reporting directly to the SVP, CX, this role serves as the dedicated product owner and subject matter expert for MyDoor, driving user adoption, managing feature roadmaps, facilitating user acceptance testing (UAT), and ensuring seamless integration with underlying enterprise data assets and backend systems (iStore, Oracle, MyClopay, etc.). The incumbent collaborates closely with dealers, sales, eTools team, PDM team, IT, customer service, and product management to optimize portal functionality, streamline quoting and ordering processes, and deliver an exceptional user experience.

Responsibilities/Principal Duties:

Program and Product Execution

• Partner with the eTools team and stakeholders to translate the broader digital strategy into actionable development roadmaps and user stories specifically for the MyDoor platform.
• Serve as the primary business liaison to IT and external development vendors, participating in agile sprint planning, backlog grooming, and stage-gate project management processes.
• Define requirements for new features, automations, guided selling process refinement, and pricing/quoting logic within MyDoor.
• Oversee comprehensive User Acceptance Testing (UAT), authoring test scripts, coordinating user testing groups, and validating release readiness prior to deployment.

Dealer Engagement & Support

• Serve as the primary operational point of contact and champion for dealers utilizing the MyDoor system.
• Gather continuous qualitative and quantitative feedback from dealers and internal users to identify pain points, functional gaps, and enhancement opportunities.
• Design, build, and deliver robust training programs, documentation, quick-reference guides, and video tutorials to drive dealer onboarding and ongoing proficiency

Data Integrity and Performance Optimization

• Partner with PDM and business owners to ensure accurate synchronization of Customer Master data, product catalogs, pricing rules, and inventory availability within MyDoor.
• Define, monitor, and report on key performance indicators (KPIs) for MyDoor, including active user rates, lead growth, error rates, and order transfer to iStore %.
• Utilize analytics and user feedback to recommend continuous improvements that reduce order transfer errors, increase upsell rate, and improve dealer satisfaction.

Leadership and Cross Functional Collaboration

• Work cross-functionally with Sales, Marketing, Product Data Management (PDM), and Customer Experience teams to ensure MyDoor aligns with commercial objectives and promotional campaigns.
• Present status updates, release notes, and performance metrics to key internal stakeholders.

Education: Bachelor's degree in Business Administration, Marketing, Information Technology, Data Science, a related field or relevant experience.

Experience: Minimum of 3+ years of progressive experience in product management, digital strategy, or IT business analysis, with a focus on customer-facing or B2B digital tools and platforms. Proven experience leading without authority and driving cross-functional project teams.

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success
Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer