Procure to Pay Systems and Operations Specialist

Procure-to-Pay (P2P) Systems & Operations Specialist

Reports To: Director of Procurement & Accounts Payable

Position Summary

The Procure-to-Pay (P2P) Systems & Operations Specialist supports and maintains the organization's procurement, expense management, and accounts payable systems across multiple schools and departments. This role manages platforms such as JAGGAER (EA Marketplace) and SAP Concur, monitors their integration with Microsoft Dynamics 365 Business Central, and helps ensure accurate financial data, policy compliance, and efficient processes.

The ideal candidate combines strong technical and analytical skills with attention to detail and a customer-focused approach to improve system performance, support users, and strengthen procurement and accounts payable operations.

Essential Duties and Responsibilities

Systems Administration & User Support

• Administer JAGGAER (EA Marketplace) and SAP Concur, including user accounts, permissions, workflows, supplier records, and system data.

• Monitor system performance and data accuracy across procurement, expense management, and accounts payable processes.

• Monitor system integrations with Microsoft Dynamics 365 Business Central and troubleshoot data synchronization issues, failed exports, and invoice exceptions.

• Maintain system documentation, procedures, user guides, and training materials.

• Provide user onboarding, training, and ongoing support for procurement policies, purchasing card compliance, and expense reporting.

• Promote the use of preferred suppliers and purchasing practices that align with organizational agreements and policies.

Corporate Purchasing Card Administration

• Manage the organization's purchasing card (P-Card) program, supporting approximately 50–75 cardholders.

• Coordinate card issuance, account updates, spending limits, merchant category restrictions, and account closures.

• Review card transactions and expense reports for compliance with organizational policies.

• Investigate policy violations, identify potential risks, and recommend corrective actions.

• Maintain accurate, up-to-date records and documentation to support audits and compliance requirements.

Vendor Management & Tax Compliance

• Coordinate supplier onboarding, including the collection and verification of tax documentation, banking information, and required supplier records.

• Maintain accurate vendor records and ensure compliance with supplier setup requirements.

• Coordinate annual 1099 reporting and assist with year-end tax reporting activities.

Reporting & Process Improvement

• Prepare reports and dashboards on procurement activity, spending, supplier onboarding, compliance, and purchasing card usage.

• Analyze transaction data and user activity to identify trends, resolve recurring issues, and improve processes.

• Recommend and implement workflow improvements to increase efficiency, accuracy, and compliance.

• Support internal and external audits by providing system documentation, transaction records, and compliance reports.

Qualifications & Requirements

• Bachelor's degree in Business, Finance, Accounting, Supply Chain Management, Information Systems, or a related field.

• Five or more years of experience in procurement, accounts payable, or related financial operations.

• Experience administering procurement, expense management, or financial systems.

• Familiarity with ERP integrations, automated workflows, and system troubleshooting.

• Strong Microsoft Excel skills and experience preparing reports or analyzing data.

• Knowledge of accounts payable controls, supplier management, and corporate purchasing card programs.

• Experience with JAGGAER, SAP Concur, and Microsoft Dynamics 365 Business Central preferred.

• Experience with 1099 reporting and vendor compliance preferred.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication skills, with the ability to support users across multiple departments.